Stringer: 9-1-1 Upgrade Cost City Millions in Cost Overruns, a Decade of Delays

 Comptroller Scott M. Stringer has found that the big 9-1-1 system upgrade was "poorly structured, overly reliant on consultants and ineffectively monitored," leading to years of delays and hundreds of millions of dollars in additional costs.

Mayor de Blasio had called for the 60-day review of the system.

“...The project outsourced critical responsibilities to consultants who were insufficiently accountable to the city,” Comptroller Stringer said in a statement.

The upgrade was supposed to take five years, but that time has stretched to 15 years, he said -- to "no sooner than 2018."

By last month, the estimated cost had soared 73 percent to $2.326 billion.


Stringer made a number of recommendations. The Comptroller's report can be found here.


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