Tuesday, September 24, 2013

Not Just You: Gmail Was Broken for Millions of People Yesterday

Was your Gmail sluggish or just not working yesterday (Monday)?

You're not the only one. Millions of Gmail users' mail was delayed or was going through without attachments. (Betcha thought those other idiots just forgot to attach them, right?)

Other users experienced problems with Google Docs and Google Presentations

Here's what Google said (in part) about the Gmail problem throughout the day.

At 11:45 a.m., Google issued this status update: "The delivery of some messages is being delayed and attachments may fail to download. This issue is affecting less than an estimated 0.024% of the Gmail user base."

By 2:05 p.m., the message was: "Thank you for your patience. The email delays are affecting less than 50% of Gmail users."

At 3 p.m., we heard: "Gmail service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change."

At 4 p.m.: "Gmail service has already been restored for some users, and we expect a resolution for all users within the next 3 hours. Please note this time frame is an estimate and may change."

At 7 p.m.: "Gmail message delivery delays and attachment download issues have been corrected for most affected users. A majority of the delivery backlog has also been cleared. We hope to clear the backlog completely in the very near future."

The final message read in part: "Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today's event; we're aware that prompt email delivery is an important part of the Gmail experience, and today's experience fell far short of our standards. We have analyzed the data on user impact and are providing a preliminary assessment of what occurred:

"Between 0554 and 1530 Pacific Time today, 29.1% of messages received by Gmail users were delayed. The average (median) delay was just 2.6 seconds, but some mail was more severely delayed..."

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