|Photo: Elvert Barnes|
An avid Amazon eBook buyer had her Kindle eReader totally wiped clean (remotely) by Amazon with no refunds for all of her purchases and no real explanation -- only a maddening automatic response by an Amazon bot, which reads in part:
"We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled.
"Per our Conditions of Use which state in part: Amazon.co.uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Please know that any attempt to open a new account will meet with the same action..."
No matter how many letters the customer writes asking about this "related" mysterious account, Amazon just keeps sending the same non-response.
Read more about this Kafkaesque nightmare here.
Were you considering a Kindle for Christmas? Perhaps you should look at paper alternatives . . .
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